Welcome to Amigo Sales Store’s FAQ page! We’re here to help answer your questions about our equestrian and farm products, shipping policies, and more. If you don’t find what you’re looking for below, our California-based equestrian experts are always happy to assist at [email protected].
Product Questions
What types of products do you specialize in?
We specialize in high-quality equestrian gear and farm accessories, including:
- Riding apparel (breeches, chaps, adults’ chaps)
- Horse tack (bridles, bits, belts)
- Stable equipment (clippers, coolers, dress sheets)
- Poultry supplies (chicken coops, feeders, health products)
- Training equipment (crops, bats, whips)
Are your products suitable for competitive riders?
Absolutely! Many of our customers are competitive show jumpers and riders who rely on our performance tack and show apparel. We understand the importance of quality equipment for competitions.
Do you carry products for small farm owners?
Yes! We offer a range of products perfect for small farms, including chicken coops & hutches, feeders & waterers, and chicken health products. Our bulk shipping options make it economical to stock up.
Shipping & Delivery
Where do you ship to?
We ship worldwide to most countries, excluding parts of Asia and some remote regions. Our global network ensures equestrians everywhere can access our products.
What are my shipping options?
We offer two convenient shipping methods:
- Standard Shipping ($12.95 flat rate): Via DHL or FedEx, arriving 10-15 days after dispatch – perfect for urgent needs
- Free Shipping (orders over $50): Via EMS, arriving 15-25 days after dispatch – great for bulk orders
Pro Tip: Combine orders with fellow riders at your stable to qualify for free shipping while splitting the delivery cost!
How long does order processing take?
All orders are carefully packed within 1-2 business days. You’ll receive tracking information as soon as your order ships.
How are fragile items packaged?
Fragile items like bits and clippers receive special protective packaging. Temperature-sensitive products (like detanglers or health items) ship with appropriate climate safeguards.
Returns & Exchanges
What is your return policy?
We offer a 15-day return window from the delivery date. If you’re not completely satisfied with your purchase:
- Contact our California-based team at [email protected]
- We provide a quality guarantee on all products
- The return process is simple and customer-friendly
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error or a defective product.
Payment & Account
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all payment information. You can shop with confidence at horsegearoffer.com.
Do you offer discounts for bulk orders?
While we don’t have a formal bulk discount program, orders over $50 qualify for free shipping, which provides significant savings for larger purchases. Combining orders with fellow equestrians is a great way to maximize value.
Contact Information
How can I contact customer service?
Our California-based equestrian experts are happy to help! You can reach us at:
- Email: [email protected]
- Mailing Address: 1899 Spirit Drive, Cavendish, US 05142
Ready to Gear Up? From performance bridles to chicken coop accessories, we deliver the equestrian lifestyle worldwide. Shop Now and choose your preferred delivery method at checkout!