Shipping Policy

At Amigo Sales Store, we understand that equestrian enthusiasts and farm caretakers demand both premium quality products and exceptional service. Our shipping and returns policies reflect our commitment to your complete satisfaction with every bridle, chicken coop, and equestrian accessory we deliver worldwide.

Shipping Information

Order Processing

We pride ourselves on quick turnaround:

• Processing Time: 1-2 business days after order confirmation
• Shipping Notification: You’ll receive tracking information via email once your order ships

Shipping Options

Choose the delivery method that best suits your needs:

• Standard Shipping (Recommended): $12.95 via DHL or FedEx
  • Delivery within 10-15 business days after shipment
  • Real-time tracking available
• Free Economy Shipping: Available for orders over $50 via EMS
  • Delivery within 15-25 business days after shipment
  • Basic tracking included

Our Hassle-Free Returns Process

We stand behind our competition-grade equestrian equipment and farm supplies with a straightforward 15-day return policy from your delivery date.

Return Eligibility

To qualify for a return:

• Item must be in original condition with all tags attached
• Original packaging must be intact
• Return request must be initiated within 15 days of delivery

Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

• Chicken Health products (medications/supplements)
• Clippers and Blades (for hygiene reasons)
• Any used or damaged equipment

Step-by-Step Return Process

1. Initiate Your Return

   Email our customer care team at [email protected] within 15 days of delivery with:

   • Your order number
   • Product name (e.g., “Adults’ Chaps – Size M”)
   • Reason for return
   • Photos if item is defective

   Sample Email Template:

   Subject: Return Request – Order #12345

   Dear Amigo Sales Team,

   I would like to request a return for:

   Order Number: [Your Order #]

   Product: [Product Name & Details]

   Reason: [Change of mind/Defective/Wrong item]

   Please advise next steps.

   Best regards,

   [Your Full Name]
2. Receive Authorization

   Within 2 business days, we’ll email you:

   • Return authorization number
   • Shipping instructions (return address: 1899 Spirit Drive, Cavendish, US 05142)
   • Prepaid return label if the item is defective or incorrect
3. Ship Your Return

   For standard returns:

   • Pack items securely in original packaging
   • Include all tags and accessories
   • Ship via tracked service (we recommend DHL/FedEx for faster processing)

   Important: Customers are responsible for return shipping costs unless the return is due to our error (wrong or defective item).

4. Refund Processing

   Once received at our warehouse:

   • Refund Timeline: 3-5 business days after inspection
   • Refund Method: Original payment method (Visa/MasterCard/JCB/PayPal)
   • You’ll receive email confirmation when processed

Exchange Procedure

For size exchanges on breeches, bridles, or other eligible items:

1. Follow the standard return process above
2. Clearly state your desired replacement item
3. We’ll ship the new item once the return is received
4. No additional shipping charges for exchanges within the US

International Returns

For customers outside the US (excluding Asia/remote regions):

• Return shipping costs are the customer’s responsibility
• Mark package as “Returned Goods” to avoid customs fees
• Allow 2-3 weeks for international returns to reach us

Damaged or Incorrect Items

If your horse cooler or chicken feeder arrives damaged:

1. Take photos of the damage and packaging
2. Email to [email protected] within 48 hours
3. We’ll arrange a prepaid return label and expedite replacement

Amigo Sales Store – Where Your Satisfaction Gallops Alongside Our Quality